Delivery
At Musique Shop, we carefully prepare orders to protect instruments, amplifiers, accessories, and audio equipment during transport. Costs and delivery times vary depending on the country, package weight and volume, and available delivery method.
Free delivery on orders of €69 or more
In mainland France, standard delivery is free for purchases of €69 or more. It may be made to your home or to a pickup point depending on the carrier.
Carrier tracking
As soon as your order is shipped, a tracking link is automatically sent by email.
Protected packages
Fragile or bulky products may require reinforced packaging or specialized transport.
Mainland France
In mainland France, we offer standard delivery, which may be made to your home or to a pickup point depending on the carrier, package size, and local availability. For delivery exclusively to your home, the Guaranteed home delivery option is available at checkout.
| Delivery method |
From €1 to €25 |
From €26 to €68.99 |
€69 and over |
Estimated time |
Standard delivery
Home or pickup point depending on the carrier
|
9,90 € |
6,90 € |
Free |
2 to 5 business days after shipment |
Guaranteed home delivery
Delivery exclusively to the address provided
|
13,90 € |
13,90 € |
13,90 € |
2 to 5 business days after shipment |
Good to know: standard delivery may be made to your home or to a pickup point near your address, depending on the carrier, package size, and local availability. If you want delivery exclusively to your home, select the Guaranteed home delivery option at checkout.
Orders are prepared on business days. Some products may require additional time depending on their availability, volume, or shipping method.
Tracking stuck or package not received?
Does your package seem stuck, or have you not received your order?
If your tracking hasn’t changed, if the carrier reports an issue, or if your package seems lost, please use our order help center. Our team can check your file, your order number, and the carrier tracking.
We invite you to contact us directly before opening a claim with a payment provider or your bank. In most cases, this allows for a faster resolution.
Report a delivery problem
Order preparation
Orders are prepared carefully to minimize risks during transport. As soon as the order is dispatched, the carrier tracking link is sent by email.
Before dispatch, you can view a processing estimate on our order tracking page.
Heavy or bulky parcels
Amplifiers, batteries, digital pianos, speakers, flight cases, or oversized products may require specialized transport.
In this case, delivery may take longer, generally an additional 5 to 10 business days depending on the carrier and destination.
Delivery in Europe
We also ship to several European countries. The rates below are indicative and may vary depending on the weight, volume, carrier, and options available at checkout. Depending on the country and carrier, standard delivery may be made to your home or to a relay point / pickup point.
| Country |
Flat rate from |
Free from |
Estimated time |
Customs formalities |
| France |
6,90 €
Guaranteed home delivery: €13.90
|
69 € |
2 to 5 business days |
No |
| Belgium |
6,90 €
Guaranteed home delivery: €13.90
|
69 € |
2 to 5 business days |
No |
| Germany |
7,90 €
Guaranteed home delivery: €13.90
|
69 € |
2 to 5 business days |
No |
| Netherlands |
9,90 €
Guaranteed home delivery: €13.90
|
120 € |
2 to 5 business days |
No |
| Italy |
7,90 €
Home delivery: €14.90
|
99 € |
2 to 6 business days |
No |
| Austria |
7,99 € |
49 € |
2 to 5 business days |
No |
| Denmark |
7,99 € |
129 € |
2 to 5 business days |
No |
| Sweden |
14,90 € |
129 € |
3 to 7 business days |
No |
| Spain |
9,90 €
Guaranteed home delivery: €14.90
|
99 € |
3 to 7 business days |
No |
| Portugal |
12,90 € |
149 € |
3 to 7 business days |
No |
| Czech Republic |
9,99 € |
119 € |
3 to 7 business days |
No |
| United Kingdom |
£13.00
Guaranteed home delivery: £16.90
|
£120 |
3 to 7 business days |
Depending on the order and applicable regulations |
| Switzerland |
15 € |
199 € |
3 to 7 business days |
Yes |
Delivery times are indicative and apply after dispatch. They may vary depending on the carrier, public holidays, parcel volume, the time of year, and the destination.
Parcel receipt
- Check the condition of the parcel upon receipt.
- In the event of visible damage, report it immediately to the carrier whenever possible.
- Keep the packaging in case of a transport problem.
- Contact our customer service team promptly with your order number and photos if the parcel or product is damaged.
Have a question about your delivery?
Our customer service team can help you with questions about delivery, tracking, bulky parcels, or estimated delivery times.
Customer service: 03 88 36 33 58 —
contact@musique-shop.fr
Comparison chart
Tip →
Guide →
Guide →
Comparison →